System Variables

System variables allow you to access dynamic information specific to each call or agent. They are automatically updated during the conversation and can be used to personalize messages, emails, or integrations.

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Available Variables List

The following variables are predefined and accessible:

Variable Name	Description
{{caller}}	Phone number of the person calling.
{{agent_name}}	Name of the AI agent.
{{agent_id}}	Unique identifier of the AI agent.
{{call_id}}	Unique identifier of the current call.
{{organization}}	Name of the organization to which the agent belongs.
{{call_summary}}	Automatic summary of the call, generated only after the call ends.
{{started_at}}	Date and time when the call started.
{{ended_at}}	Date and time when the call ended.
{{duration}}	Total duration of the call (in seconds).

Important

For the {{call_summary}} variable, it is necessary to enable the option in Settings → Post-Call Analysis of your agent.
Without this activation, the automatic summary will not be generated.

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Using Variables

These variables can be used in conversation graph nodes or end-of-call logic.

Simply insert the variable between double curly braces {{ ... }} in your messages.

Example: Personalized Message

Hello {{caller}},

Thank you for contacting {{organization}}.
Your call (ID: {{call_id}}) started at {{started_at}} and ended at {{ended_at}}.
Total duration: {{duration}} seconds.

Summary: {{call_summary}}

Best regards,
{{agent_name}}

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