> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vatel.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Analytics

> Call history, transcription, recording, extracted variables and much more.

The **Call Analytics** tab shows every call an agent has handled. Open a row to see what happened: how it behaved, what it decided, and what it used.

<img src="https://mintcdn.com/devpro-38b0cd42/siYuii7UbwVM56xA/images/monitor/call-history.png?fit=max&auto=format&n=siYuii7UbwVM56xA&q=85&s=6055b025aa0c6e0908096a7a79252463" alt="Call Analytics" width="1268" height="968" data-path="images/monitor/call-history.png" />

## Basic information

Each call shows date and time, duration, and a copyable call ID. You can **download** the recording or **share** the call with someone else in the org.

The call ID is what you use when you need to reference a specific call (e.g. in support tickets or when talking to your provider). Sharing sends a link so the other person can open the same analysis without digging through the list.

## Path (timeline)

The **path** is the sequence of nodes the agent hit during the call. Handy for seeing where it went and where to improve.

If a call didn’t end where you expected, the path shows exactly where it branched. That makes it easier to spot missing intents, unclear prompts, or nodes that need a fallback.

<img src="https://mintcdn.com/devpro-38b0cd42/vhZKQtaiCg2242D0/images/monitor/timeline.png?fit=max&auto=format&n=vhZKQtaiCg2242D0&q=85&s=9b7be6b0214e63cd0dc46f546d88febb" alt="Analysis Timeline" width="1230" height="500" data-path="images/monitor/timeline.png" />

## Variables

Shows all variables associated with the call such as extracted variables, system variables, and other variables.

<img src="https://mintcdn.com/devpro-38b0cd42/fXg8F10rl7TFVFuM/images/monitor/variables.png?fit=max&auto=format&n=fXg8F10rl7TFVFuM&q=85&s=64fb14de76170bcd489c7a9f84bf0e14" alt="Analysis Variables" width="1854" height="532" data-path="images/monitor/variables.png" />

## Recording & Transcription

Play the **audio** to check voice quality, clarity, and how the call felt end-to-end. Full **transcript** in sync with the audio. In **Debug mode** you also get **Tool Calls** (API calls, searches, etc.) as they happen.
