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The Call Analytics tab shows every call an agent has handled. Open a row to see what happened: how it behaved, what it decided, and what it used. Call Analytics

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Basic information

Each call shows date and time, duration, and a copyable call ID. You can download the recording or share the call with someone else in the org. The call ID is what you use when you need to reference a specific call (e.g. in support tickets or when talking to your provider). Sharing sends a link so the other person can open the same analysis without digging through the list.

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Path (timeline)

The path is the sequence of nodes the agent hit during the call. Handy for seeing where it went and where to improve. If a call didn’t end where you expected, the path shows exactly where it branched. That makes it easier to spot missing intents, unclear prompts, or nodes that need a fallback. Analysis Timeline

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Variables

Shows all variables associated with the call such as extracted variables, system variables, and other variables. Analysis Variables

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Recording & Transcription

Play the audio to check voice quality, clarity, and how the call felt end-to-end. Full transcript in sync with the audio. In Debug mode you also get Tool Calls (API calls, searches, etc.) as they happen.