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What you put in the context box is what the agent knows. If something’s missing or fuzzy there, you’ll hear it in tests, so cover the questions customers actually ask and keep the wording clear.
Stick to what the agent needs. For big docs or databases, use Knowledge Bases instead of pasting everything into context.

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When a single context is enough

For most agents (Q&A, scripted flows, straightforward routing), one context block is fine. No need to overcomplicate it.
Write context in Markdown (.md) when you can. Basic syntax is enough.

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What works

Short, dense text beats long paragraphs. The agent does better with fewer words and more structure: headings like “Services”, “Cancellation”, “Contact” help it find the right answer. Stick to plain sentences and facts; skip filler and repetition.

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Pulling context from a site

If you need to turn a webpage into context, use any LLM (ChatGPT, Claude, etc.) and a prompt along these lines, swapping in your URL:
Paste the output into your agent’s context. Agent Settings When you are ready, we can move on to agent editor.